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Summary of Important Terms and Conditions
The following summary is a summary of important terms and conditions. For full terms see Info>Terms and Conditions of Sale and the other appropriate menu options.
VAT will be charged at the current rate of 20% on all eligible products and the carriage charges. This tax is applicable to all pirchases made from within the European Union.
All Valiant products are shipped at cost. For destinations within the UK mainland allow:
- Standard delivery 10%
- Minimum delivery £3.00
- Products downloaded from the shop and online Activity Packs incur £0.00 delivery costs
- Products delivered at a flat rate cost - the costs are listed on the product page
Please note - on larger orders the delivery could be less and on smaller orders it could be more - it will be adjusted accordingly.
If you have any specific queries please contact us
phone on 020 8673 2233.
The packaging and shipping costs outside of UK mainland will be calculated at cost. The invoice will be adjusted in accordance with this value. VAT will not be charged for goods shipped out of the EU. However valid import and local sales taxes may apply.
UK educational institutions will pay on receipt of an invoice, which will be issued once goods have been despatched. All other customers will pay on receipt of a pro forma invoice. Goods will be despatched on receipt of payment. Valiant reserve the right to vary this conditions at any time.
All Valiant products come with a year's free warranty - from date of purchase. Proof of purchase date may be required. Accidental damage or mistreatment is not included in this free service.
Valiant has a full repair service for any product out of warranty or accidentally damaged. Many "repairs" can be done over the phone so please phone first on and ask for our Service Department. Please have the product with you when you call.
We are happy to quote on repairs.
We are happy to help with any aspect of your buying. You may need clarification on a product or would like advice on what to buy tailored specifically to your circumstances. Please phone on and ask for our Sales Department